Returns Policy

RETURNS POLICY – Aurelle Boutique Group Limited

At Aurelle Boutique Group Limited, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may return your item within 30 days of receiving your order.

1. Return Period

You have the right to request a return within 30 days after receiving your order.

To start a return, please contact our customer support team at:

aurelleboutiquegrouplimited@gmail.com

Please include:

  • Your order number

  • The item(s) you wish to return

  • If applicable, photographs showing any damage or defects

Once your request has been approved, you will receive further return instructions.

2. Return Conditions

Returned items must:

  • Be unused and in their original condition

  • Include all original packaging, labels and tags

  • Be free from signs of wear, damage or misuse

Products may only be inspected as they would be in a physical store.

Items that have been used, damaged or altered may not qualify for a full refund.

3. Return Shipping

Customers are responsible for return shipping costs unless the product arrives damaged, defective or incorrect.

We recommend using a tracked shipping service and retaining proof of shipment until your return has been processed.

Aurelle Boutique Group Limited cannot be held responsible for lost or damaged return shipments.

4. Damaged or Incorrect Items

If you receive a damaged, defective or incorrect product, please contact us immediately after delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

If the issue is confirmed, we will provide an appropriate solution at no additional cost.

5. Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.

Approved refunds are processed within 10 business days using the original payment method.

Please note:

  • Original shipping costs are non-refundable.

  • Additional fees charged by payment providers or carriers are non-refundable.

  • Processing times may vary depending on your payment provider.

6. Exchanges

If you wish to exchange an item for another size or variant, please contact us within 30 days of receiving your order.

Please include:

  • Your order number

  • The product you wish to receive

Exchanges are subject to product availability.

7. Reduction in Value

If returned products show signs of use, missing labels, damaged packaging or any reduction in value beyond normal inspection, we reserve the right to apply a partial refund.

8. Questions

If you have any questions regarding returns, refunds or exchanges, our customer support team is happy to help.

Email: aurelleboutiquegrouplimited@gmail.com

Aurelle Boutique Group Limited

Company Registration Number: [TO BE INSERTED]

Registered Address: [TO BE INSERTED]