SHIPPING & DELIVERY POLICY

At Aurelle Boutique Group Limited, we strive to process and deliver every order as quickly and efficiently as possible. Below you will find important information regarding our shipping and delivery process.

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Order Processing

All orders are processed within 1–2 business days after payment has been successfully received.

Once your order has been processed, you will receive a confirmation email and your order will be prepared for shipment.

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Delivery Time

Our estimated delivery time is 7–10 business days after dispatch.

Please note that delivery times may occasionally vary due to factors outside our control, including carrier delays, customs procedures, weather conditions or periods of high demand.

We always do our best to deliver your order as quickly as possible.

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Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Using the tracking link, you can monitor the progress of your shipment and stay updated on its delivery status.

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Shipping Costs

Shipping costs are calculated at checkout and displayed before completing your order.

Any promotional free shipping offers will be clearly indicated on the website.

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Delays

While we work closely with our shipping partners to ensure timely delivery, unforeseen circumstances may occasionally result in delays.

Aurelle Boutique Group Limited cannot be held responsible for delays caused by:

• Customs inspections

• Carrier disruptions

• Severe weather conditions

• Public holidays

• High seasonal demand

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Customs and Import Charges

Depending on your country of residence, import duties, taxes or customs fees may apply.

Any such charges are determined by local authorities and remain the responsibility of the customer.

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping details.

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Questions or Assistance

If you have any questions regarding your order or delivery, our customer support team is happy to assist you.

Email: aurelleboutiquegrouplimited@gmail.com

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Customer Support Hours

Monday – Friday: 08:30 – 17:30
Saturday: 09:00 – 16:00
Sunday: Closed

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Thank you for choosing us.

We appreciate your trust and look forward to delivering your order.

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Aurelle Boutique Group Limited

Company Registration Number: [TO BE INSERTED]

Registered Address: [TO BE INSERTED]

Customer Support: aurelleboutiquegrouplimited@gmail.com